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Delivery Information
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UK delivery is just £3.95 regardless of size of order. Orders received before 2.30pm are normally processed the same day. Please allow up to 7 working days for delivery by Royal Mail, slightly longer at busy periods such as Christmas. We accept payment by Visa, Visa Debit, Mastercard, Solo, Electron and Paypal. Our credit cards are processed by Nat West Streamline and security is provided by Protx, one of the webs largest online payment providers.
Goods are shipped by Royal Mail. In the event that no-one is available when Royal Mail calls, your goods will be returned to the nearest sorting office and a card will be posted through your letterbox providing instructions on how to re-arrange delivery or how to collect the goods yourself if you prefer.
Most goods are constantly available direct from our own stocks; however there may be occasions when items become out of stock at short notice. Under such circumstances, if you order multiple items we will ship you the items we have in stock and refund you for items that are unavailable. Contact is made via email so please ensure you provide your correct address when ordering.
Please note: If goods are returned to us by Royal Mail as uncollected and you require the goods posting out again, we are happy to do so but a second delivery charge will be incurred. |
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Returns Information
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Under the UK Distance Selling Regulations 2000 you have the right to change your mind and return unwanted goods to us to arrive within seven days. You will receive a refund to the value of the goods, shipping costs are not refunded. Goods must be in their original packaging and unused. Faulty goods can be returned for repair (or exchanged at the manufacturers discretion) within 12 months from date of purchase. Please note you must attach proof of purchase with your goods.
Before returning goods please obtain an authorisation number via our Returns Merchandise Authorisation (RMA) system. This is for your own protection and ensures goods are tracked back into our warehouse and identified to your purchase. Login to your account, click on 'Review Previous Orders' and click on 'RMA' next to your purchase. |
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Terms & Conditions Of Sale
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All goods are supplied un-assembled and un-painted unless specified otherwise. Painted figures on this site are supplied courtesy of their respective artists, are for illustrative purposes only and may contain additional materials such as enhanced bases.
Combat Heroes' entire obligation in the event of defective goods, damaged goods, failure to deliver goods, incorrect quantities or incorrect goods shipped will be to either, (a) Offer a full refund to the value of the goods or (b) Offer replacement for any goods of incorrect quantity, defective or damaged. Under no circumstances will Combat Heroes be liable for any consequential, direct or indirect loss arising from any such occurrence stated above. The total liability of Combat Heroes in any event shall not exceed the amount paid by you for the goods.
In purchasing goods on this site you acknowledge that the contract between Combat Heroes and yourself is governed by and interpreted by English Law and that English courts will have jurisdiction in resolving any disputes.
Please note that in an effort to improve products manufacturers continually change or vary slightly the colours of materials, paints, plastic coatings etc. As such the images and descriptions on this site are given as a guide and you may find some products differing slightly to the pictures shown. Please note these terms & conditions may be changed at any time without notice. Please refer to this page for updates. |
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Privacy Policy
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Combat Heroes are committed to protecting your privacy. We only use the information that we collect about you lawfully, and in accordance with the Data Protection Act 1998.
The type of information we require includes:
Your name
Address
Phone number
Email address
Credit/debit card details
The information which we hold is held securely in accordance with our internal security policy and the law.
We do not pass on your details to any third parties. We may, on occasions send you special offers or details of promotions. If you so not wish to receive such notifications please email us or alternatively you can unsubscribe from the footer on any of our mailings.
If you have any questions/comments about privacy, please email us. |
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Web Site Security
| Our site uses Nat West Streamline to process credit card information which is gathered by Protx, one of the webs leading payment gateway providers. You can shop with total confidence that your credit card information is not held in any form on our site and only used by Protx and Nat West Streamline to authenticate your transaction. |
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Contact Us
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You can contact us by post at:
Combat Heroes,
Unit 2, Bradmarsh Court,
Bradmarsh Business Park,
Rotherham,
South Yorkshire,
S60 1BW,
United Kingdom
You can contact us by email
You can contact us by phone on 01709-835151 between 9:00AM and 4:00PM. Please note we do not take sales orders over the phone. |
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